Frequently Asked Questions
What is the Airbnb Welcome Book?
The Welcome Book is an essential template guide to all your rental house has to offer. Guests read in advance about the house and amenities. Provide restaurant recommendations, things for kids, day trips and more.
I paid but cannot find my order
After you purchase, you receive an order confirmation email. Within that email, click the Download link to access your files.
What will I get?
Instant access to the templates you purchased. After checkout you receive an email with a downloadable PDF containing the direct links to your templates.
How long will I have access to the products?
Forever! You get lifetime access to all the products you purchase.
Do I need graphic skills to edit them?
Absolutely not. Canva simplifies the whole process and all templates are beginner-friendly.
Do I need a Canva Pro account?
You don't. All templates are built for a free Canva account, so they work just fine.
Can I resell the products?
You cannot resell the digital products as your own. You may use them to create graphics for your own rental property.
Can I get a refund after I purchase?
Due to the nature of digital products, we cannot issue a refund once the files have been downloaded.